From September to November 2023, BMC hosted a series of BMC Connect customer gatherings in cities around the world, including Melbourne and Singapore, sponsored globally by Amazon Web Services (AWS). The daylong events featured in-depth discussions of strategies for AI and all things data, as well as a deep dive into BMC’s Connected Digital Ops. These focus on five operational areas – AIOps, DataOps, DevOps, ServiceOps, and AutonomousOps – designed to help operationalise innovation as companies evolve toward becoming ‘Autonomous Digital Enterprises’.

At both events, BMC executives, including Chief Executive Officer Ayman Sayed, Chief Technology Officer Ram Chakravarti, Chief Product Officer Ali Siddiqui, and Chief Revenue Officer Paul Cant, discussed the vision, strategy and innovation of Connected Digital Ops. The events also explored how BMC’s portfolio, which includes BMC Helix (generative AI service management solutions and AIOps), BMC AMI (on-premises, hybrid and cloud mainframe solutions), and Control-M (application workflow orchestration on-premises and in the cloud), are continuously innovating to prime enterprises for a digital-first future as an Autonomous Digital Enterprise.

Analyst insights

In Melbourne, IDC VP Linus Lai delivered a keynote about the evolving world of enterprise technology and what we need to know to stay ahead of disruption and capitalise on opportunity. At BMC Singapore, Sandra Ng, Group Vice President and General Manager at IDC, shared her thoughts on what technology and business leaders should expect and prioritise in 2024 as we embark on a new leg of the digital business era.

Throughout the day in Melbourne and Singapore, there were panels featuring relatable, local customer use cases focused on:

• AI, GPT, and machine learning for service management excellence.
• Mainframe modernisation and resiliency with AIOps capabilities and cloud integration.
• Operationalising data and AI at lightning speed for better decision-making.

Source; BMC Software

Breakout sessions

In the afternoon, attendees had the opportunity to follow their interests with specialist tracks including exciting and engaging sessions on:

Innovation and resilience from mainframe to the Edge (Melbourne): This session explored strategies to enable growth and market-leading differentiation through cutting-edge technologies, optimising processes, modern developer tools, and enhanced observability.

Modernise your data management: Connecting the mainframe to the hybrid cloud (Singapore): During this session, attendees learned how to reimagine the way they manage and protect mainframe data by leveraging private, public, and hybrid clouds to modernise core infrastructure, protect against cyber threats, unlock business intelligence and analytics, and support new cases for data reuse.

Improving ServiceOps efficiency with generative AI (Singapore and Melbourne): This session revealed how BMC uses generative AI and large language model (LLM) technology to improve service and operations management outcomes, enhance the self-service experience, and accelerate problem resolution.

The next step in your DataOps journey (Singapore and Melbourne): How Control-M and other BMC innovations help companies use orchestration, a fundamental principle in DataOps, to get data projects into production faster and run them at scale to make better and quicker business decisions with a clear ROI.

Future-ready innovation with your mainframe (Singapore and Melbourne): This session explored how the power of seamless collaboration, cutting-edge AI-driven operations, and the hybrid cloud can deliver unmatched speed and agility, helping organisations unlock the full potential of their mainframe while also embracing innovation, protecting their assets, and driving business growth.

AI-driven service and operations management (Singapore and Melbourne): BMC experts shared how BMC Helix leads cloud-native, software-as-a-service (SaaS)-delivered enterprise solutions that give customers speed and personalised experiences and organisations operational rigour, proactive problem resolution, and innovation to grow.

Future-proofing through automation and orchestration (Singapore and Melbourne): This session shared the strategic and future direction for Control-M and BMC Helix Control-M helping IT operations teams enable competitive advantage and innovate securely and within a scalable application and data workflow orchestration framework.

Inspired talks

Outside the world of enterprise technology, the events included inspirational speakers sharing insights about how they achieved personal success and overcame adversity. At BMC Connect Melbourne, celebrated Australian Olympian Jana Pittman discussed her personal story of perseverance as she became an elite athlete and pursued a post-sporting career change to medicine. The BMC Singapore crowd was enthralled by five-time Paralympics gold medalist and President’s Award recipient Yip Pin Xiu, who relayed her trailblazing story about breaking boundaries as a para-athlete and a powerful voice for diversity, equality, and inclusion (DEI).

A defining element of the series was the immersive Experience Zone, where attendees could take part in product and solution demonstrations from BMC partners and event sponsors like Deploy Partners, Vyom Labs, Jitterbit, and Kinsfolk. BMC was thrilled to debut its defining BMC Connect Ops demos too, where participants could see concrete examples of each Ops discipline at work in specific industry use cases, and understand how those disciplines interrelate to ensure an optimised technology infrastructure for today’s digital business.

BMC also shone a spotlight on its Green IT initiative. This solution helps businesses understand their current carbon footprint and how to predict, model, and track goals around its reduction. The Global Command Centre was also showcased, demonstrating BMC IT’s recent achievements, such as the successful implementation of AIOps applications that have transformed infrastructure oversight and applications across four global data centres. Notably, the command centre operations are efficiently handled by only two dedicated engineers working in shifts.

The team also presented BMC Helix Dashboards, sparking additional interest and discussions among attendees around the complexities and innovations shaping modern IT operations.

Source; BMC Software

BMC Connect 2024

BMC Connect Melbourne and Singapore were rousing successes, giving BMC customers informative and impactful insights plus connections with analysts, and BMC and industry experts. BMC is already at work planning 2024’s BMC Connect event series, so bookmark the BMC Connect Hub for future updates.

If you attended one of this year’s events, the Connect Hub is also where you can watch a curated collection of keynotes and presentations from both cities and other locations worldwide. BMC plans to release additional content from the series on its main website early 2024, and will release more information on dates and venues for next year’s highly anticipated events